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Managing Diversity
Education
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Strategy Focusing on:
- Inclusion
- Supportive & Flexible Systems, Policies & Practices
- Supportive & Flexible Workplace Behavious
Addressed at:
- Personal
- Interpersonal/Group
- Organizational Levels
The Three Premises of:
Inclusion
- Every employee is given the opportunity
- every employee is developed to their full potential
- Every employee is respected and valued for their ideas, perspectives, etc.
Supportive Systems, Policies, and Practices
Managers and executives must create an environment where differences are accepted and respected
- Systems, policies and practices are designed, implemented and monitored to ensure there are no barriers to employees reaching their full potential
- Diversity is integrated into all operations
Supportive Workplace Behaviors
- Every employee is personally responsible for respecting and valuing all employees
- Behavior fosters inclusion, encourages participation and involvement
- Different ideas are and perspectives are welcome
Managed at Three Levels
Personal: Assumptions, biases, prejudices, stereotypes, expectations, perceptions, past experiences and other dynamics of employees which impact full inclusion of others.
Interpersonal/Group: Cultural and group differences, personality, thinking styles and myths which deplete internal relationships (between and among groups, co-workers, unions, teams, partners, internal and external customers and other groups).
Organizational: Barriers in an organization's written and unwritten rules (systems, policies and practices) as defined by its culture, leadership, work structures and behaviors.
The strategy integrates managing diversity through a flexible work environment; leadership at all levels; assessment and measurement; education and development; customer input and feedback; external involvement. |